Scenario: Non-responsive

As an action learning coach, how would you handle the following situation: The members were enthusiastic to help the problem presenter. They asked many good questions. However, the problem presenter responded it’s confidential information and would not answer some of the questions. Members felt they were not able to help the problem presenter if their questions were not answered. Consequently, they could not see the value of action learning in this instance. But the problem presenter felt the session was useful to him in addressing his problem.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (2)

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    Thomas Ernst

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    Though the problem presenter felt the session was useful, it did nothing to create a team solution or team openness. I may have intervened and asked about team norms regarding discussion of confidential information and how the team would like to treat it. This could have given the presenter the opportunity to address the questions more directly and get team buy-in on possible solutions.

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    Savin Oeun

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    Ask team, where we are now? what is the impact? How could we do better?

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