Scenario: Nothing

As an action learning coach, how would you handle the following situation: The problem presenter says they were not helped at the end of the session.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (9)

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    Suzan Koike

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    This is a risk that can occur in a first session, so I would welcome the point raised by the problem presenter, mainly as a positive question, asking: What would make you feel helped? After the answer, I would ask a subsequent question that would generate learning and reflection, as the point placed could also generate frustration in the group.

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    Sneha Govind

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    Very often, when the group gets started and warms up to the concept of Action Learning, such scenarios can happen. Assuming this could’ve happened during the very first session – I would approach it with the following set of questions to the presenter/group –

    (To the presenter)

    1) What can this group do to contribute better, so that you feel helped?
    2) What are you expecting to gain out of the second session?

    (To the group)

    1) How did we do as a group?
    2) What could we have done better to have helped the presenter?
    3) How will we contribute for the next session?

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    Samantha Cinnick

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    As coaches, we are taught to keep it positive and future focused with our questions. I might ask the problem presenter, “What would ensure that you are helped in the future? What did you learn from today that will make sure you are helped at the next session?” I would then also add a question to the group. I would amend the question, “What did we do best as a group?” to ask, “What did we do well today that we could apply to a subsequent session to ensure the problem presenter was helped?”

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    Kwong Sang Ernest Ng

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    As an Action Learning Coach, we should keep neutral and positive. No matter what the problem presenter said, we should focus on the learning. I may ask:
    “What is your expectation about “helped?”
    “How could you ensure you are really helped in the future session?”
    “What can we learn from this session in order to have better helped in next session?”

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    Benjamin Qian

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    I thought this was a great learning opportunity, and I asked PP what he really thought at first, “Can you tell me why people didn’t offer help?”, then find the facts: “What happened to you that led you to this judgment?” Then I may ask PP, “What did you or didn’t do led to this result?” Then I would turn to the team and ask, “Did you observe this?” Next I will ask the team, “If we want to help PP have a further breakthrough on this topic, what improvements and adjustments should we make for the research?”

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    Agnieszka Sybicka

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    I would ask:
    “What would you need more / less /differently?”
    “What can you do differently next time to make the session more helpful?” (question to the presenter)
    “What lessons can we learn from this session to make the sessions more helpful in the future?”

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    YUE ZHANG

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    I will ask pp the following questions:
    – Why do you feel it is not helpful?
    – What do you expect to achieve in order to be helpful?
    – What do you think needs to be done to help?

    I will ask the team:
    – How are we doing?
    – What needs to be maintained?
    – What needs to be improved?
    – What new actions do we need to take next?

    I will continue to ask pp:
    – What do you think about this?
    – What actions could help?
    – What others are suggested that partners can assist with together?

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    Angel Song

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    If PP says they were not helpful at the end of the session, I would ask PP what his expectations were before. Ask everyone to discuss what we can do in the action learning afterwards that is more productive and meets PP’s expectations. We can summarize some of the things we did well, and then say some things that need to be adjusted, and ask PP if such an adjustment direction is OK and reach a consensus.

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    Jiong Zheng

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    As an action learning coach, I would take it as a learning opportunity to both the problem presenter (PP) and the team.
    Firstly, I would say to PP:
    – Can you imagine, if you feel very satisfied at the end of the session, what did the team do to make it happen?
    – And what can you do to support the team to make it happen in the next session?
    Subsequently, I would ask the team:
    – What did you learn about how to help the PP more effectively?
    – What shall we try next time?

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