Scenario: Old School

As an action learning coach, how would you handle the following situation: A member makes a particularly prejudicial remark. For instance – women don’t belong in the work force.  

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (8)

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    Rosana Nucci

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    I would probably intervene by saying “I sense that some of the remarks being made may be looked on as prejudicial. Did anyone notice that? How does it impact on our work today? How does the group want to address that?”

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    Eungkoo Kang

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    I will intervene by saying “does anybody want to comment on that?” If somebody comes out to speak up inappropriateness of a word, i will ask “what would be an impact on our team, if this keeps happening during the session?” “what do we need to be careful of in our words?” If nobody comes out, I will ask the team “do you all think is a word that just came out to the table good to achieve our goal for this session? Is there any impact on the team for the path to the goal achieving?

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    Wytze Tesselaar

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    I will intervene: “The comment you make is a statement, can you please rephrase your statement into a question so the rest of the team can react on it.” Wait and let the team handle the situation, let the magic happen….

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    Song Chen

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    I ask the member:”which question did you respond to?”
    Then ask other members:”How do you feel about his comments?”
    Then ask the team:“How do we solve that?”

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    Amanda Bowman

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    Although I might think about starting the intervention with a question about what question the team member is answering, it could be better to find out if the remark is important or detrimental to the working of the group so that we’re moving from the personal (individual perspective) to the theory (behaviour) as quickly as possible. So I might start with the ‘How are we doing as a group? And if the comment about women in the workplace is mentioned, I’d follow up with What’s the impact of this kind of comment to the group? How can the group handle this kind of conflict? or How can the group show respect for our team mates and then How will we ensure that we respect the views of our team mates/What ways will we manage conflict in the future?

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    Sumaia Thomas

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    As an action learning coach, I would use the sequence of 3 questions to handle this difficult situation as follow: “I have observed that some of the remarks being made may be looked on prejudicial. Did anybody else noticed that? “(what) – “And what is the impact on the group when someone does that? “(so what) – “How does the group want to handle this kind of situation?” (how what) “Should the group have to build up on a norm to deal with this type of situation in the future?”

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    Andrew Christopher

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    I would say that I noticed some opinions being shared that could be perceived as controversial for some. I would ask if anyone else noticed that. If so, I’d ask them “what is the impact of sharing potentially controversial opinions in the course of our problem solving?” and then I would ask “how can we prevent any negative impacts that might result from sharing such opinions?”

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    Nanda Oomen

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    To start the dialogue again, I would say : I hear that you are making a statement. One of the basic rules in these sessions is that a statement is always followed by a question. What is the question that comes with your statement?

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