Scenario: Open says me

As an action learning coach, how would you handle the following situation: A member responds to a closed question with an open answer.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (7)

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    Bernard van Gils

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    Afhankelijk van hoe de situatie is en het gesprek verloopt zou ik verschillend reageren op deze vorm van antwoorden. Wanneer het gesprek vlot verloopt, er vooral veel open vragen gesteld worden en er een positief onderzoekend klimaat heerst zal ik zeker niet ingrijpen op dat moment. Wel zal ik op een later moment als het even stil ligt en dit soort zaken vaker gespeeld hebben, aangeven dat ze na mogen denken over de manier van vragen stellen en antwoorden geven. Heerst er echter in het gesprek niet de positieve onderzoekende sfeer, of worden er veel (of alleen ) gesloten vragen gesteld, dan zal ik het gesprek stilleggen en de groep wijzen op de manier van vragen stellen en het effect daarvan. In het volgende evaluatiemoment tijdens het gesprek zou ik er op terugkomen en òf complimenteren als ze hun wijze van vragen stellen aangepast hebben, òf nogmaals wijzen op de noodzaak van open vragen tijdens deze onderzoekende, verkennende fase.

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    Paulina Gucka

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    I would intervene by: “Let me stop you for a while. The last question was: [I would repeat the question as exactly as I remember]. The answer is: [I would repeat the answer as exactly as I can]. What have just happened?”, and after team’s answer I continue: “What can we learn out of it?”

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    Sim Choo Khoo

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    I would intervene by asking “Team, what did you notice is the type of question”.
    I would then ask “Team, what was the response (open or close)?”
    If there have been more closed questions than open questions, I would then ask “Team, what kind of questions helps to explore and generate ideas?”.

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    Bert van Veldhuizen

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    Scenario: Open says me
    As an action learning coach, how would you handle the following situation: A member responds to a closed question with an open answer.

    An open answer to a closed question is not necessarily a mistake. It is the context that makes answering a bit complex. If the closed question is intended to provide clarity and the response with an open answer helps to start the conversation better and further, then a compliment may be appropriate. If the group is still very much looking for the right questions, it is a good example of how you can solve it as a team. If the entire conversation is difficult and there are mainly closed questions and open answers, if it does not contribute to the progress then an intervention is in order. It is then my role to take the group along in my perception. I would then give back to the group what I have seen / heard, without value judgment. A closed question with an open answer, what do we think about that? Does it help the group, what can we learn from it?

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    Tuyen Van

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    As a coach, I will ask the questions ” Hello team, do the member answer the question or try to explain ideas in his/her answer”, ” how team can follow strictly the 1st rule of the action learning: statements only in response to questions;…”

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    Sharon Roberts

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    I would intervene and ask the team member that asked the question if they intended their question to be a closed question. If they said yes, I would remind the person answering that it is important to respond to the specific question asked. If the team member asking the question said no, I would ask the team member how they might turn their closed question into an open question.

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    Achmad Zakaria

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    Intervention:
    “Team, howd you feel if your question do not have straight answer from your team member?”
    …let team member answer…
    “Lets recall back…have our question answered?”
    …let team member answer…
    “What we learn if we dont directly answer question?”

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