Scenario; Open Says Me

As an action learning coach, how would you handle the following situation:

A member responds to a closed question with an open answer.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (10)

  • Avatar

    Song Chen

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    If this does not affect the discussion of the team, as a coach, the discussion should continue.

    Reply

  • Avatar

    wei xiao

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    I would ask the member who answer the question:
    – What is the question you have heard?
    – For this specific question, what’s a better way to respond?”
    Then I will turn to the team
    -” What you have observed from this specific case?”
    – “Why the person respond with open answer?”
    -“What will you do next?”

    Reply

    • Avatar

      wei xiao

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      1、If his question was a good one, and inspired the team to think, and drived the process, I will let the team to proceed without interference.
      2、If the quality of the question was not high enough, and even confused the team, I will refer to the team remember by asking “ I heard you were describing your point with a long sentence. How much did you think you have get what you want to achieve?” I will refer to the team then “Did you get it?”
      I will ask them then:” How to adjust then?”

      Reply

  • Avatar

    Donellen Schlosser

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    If this affects the discussion or keeps happening, I would ask the respondent “What question are you answering?” or “What question was asked?” and then ask the questioner “Did you mean that question to be close-ended?”

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    Eva Hirsch Pontes

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    Eu não interferiria, desde que a resposta aberta fosse diretamente relacionada à pergunta formulada. Por exemplo, um participante poderia responder a uma pergunta “sim ou não”, da seguinte forma: “Para mim, as coisas não são assim tão binárias, porque eu poderia considerar x e y como partes do problema a serem levadas em conta”. Entretanto, se a resposta aberta não tivesse qualquer relação com a pergunta formulada, eu perguntaria: “qual é a pergunta que você está respondendo?”

    Reply

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    jitra dudsdeemaytha

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    I will wait and observe first, If this pattern occurred twice, I would intervene
    “Is the question closed or opened?
    “If you were asked by these kind of questions, how would you answer?

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    Naveen Chopra

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    Which question are you answering? If they indicate X’s question?
    What was X’s question?
    Does what you were talking about answer X’s question?

    Reply

  • Avatar

    Christine Fischer

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    As the action learning coach, I would ask the member what question s/he is answering and if the question was close-ended or open-ended. I would then ask the inquirer if s/he meant for the question to be close-ended and if not, if s/he would like to restate the question as open-ended.

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    Debora Pelegrino

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    If this question occurred at the beginning of the process, and if the answer was question-related, I as Action Learning Coach would not interfere with what group would continue to flow. However, if this happened again, I would interfere with the group to raise awareness of the qualities of the questions. I would ask something like: Was this an open or closed question? and then something like: What answers do we want when we ask a closed question?

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    Vo Minh Thuy Ai

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    As an Action learning Coach, I would intervene as follows:
    Scenario 1: If the Team works fine, I still let the Team continue.
    Scenario 2: I would ask the member with a closed question as follows:
    – In your opinion, is this a closed or open question? How to turn closed questions into open questions?

    Reply

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