Scenario: Power of the Pen

As an action learning coach, how would you handle the following situation: Someone starts capturing the important notes on the white board. They are doing the filtering of what is important without checking with the rest of the team. In other words they are only capturing what sounds important to them.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (7)

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    Kamila Sobel

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    As an action learning coach, I would make intervention and I would ask standard questions:
    How are we doing as a team on a scale of 1 to 10?
    What are we doing well?
    What can we do better?

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    Flavia Perez

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    I observed that (name of participant) is taking notes on the white board.
    • How can we make sure that taking notes on a white board is a group decision?
    • How can we make sure that the notes reflect the group’s most important insights?

    Reply

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    alicia wellington

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    As an Action Learning Coach, I will intervene drawing attention to my observation by posing the following question(s). Team I have observed participant (name called) capturing information on the white board, how does the team feel about this? Why is it important to ensure that the information captured reflects what the team has agreed upon? How can we make that happen in the team?

    Reply

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    Ronald Sifford

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    As an intervention, I would ask:
    – How the group is doing as a whole?
    – What are we doing well?
    – What can we do better?
    -How are we doing capturing ALL the Teams responses on the whiteboard?
    If no one mentions the scribes actions. Then I would share my observation. “I have observed that some Team suggestions have not been added to the whiteboard and ask how does that affect the Team? How can we as a Team improve this process?

    Reply

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    Melisah Feeney

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    This is an opportunity to reconnect with the purpose of action learning being a collective problem solving process. I would first see if any team members notice this so they take responsibility for the group’s problem solving. If this is not picked up I would pose the question:
    – How well are we doing as a group?
    – Why? Can you give me an example?
    – What is the impact?
    – How could we improve?

    Reply

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    Mario Paiva

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    I noticed that not all comments were noted on the board. How does the group feel about this? How can we do better to make everyone feel represented?

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    Lai Yin Yong

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    I would intervene and ask” Team, I observed some members started to pen down the suggestion in the white board, is it a team decison?’
    “How would the team like to decide now?”

    Reply

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