Scenario: PP Question

As an action learning coach, how would you handle the following situation: The problem presenter asks a question.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (31)

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    Kemal Kaan Saner

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    It is normal if the presenter asks questions about his or her perception of the remarks made by the team members. However, if the presenter starts asking questions instead of other team members to contribute to making a problem definition. I intervened in the process and I reminded the problem presenter about his or her role and I encourage other team members to be involved in the process by asking questions.

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    ANGELINA ALICEA

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    A problem presenter can ask questions. I’ve experienced this when they wanted clarity or elaboration on a statement. I would intervene if the other members participated less than the presenter.

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    Janice Chan

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    I will allow the question by the problem presenter if it sets the problem statement clearer for the team. However, the rest of the team should be actively contributing to the questioning to derive at a solution for the problem presenter.

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    SITI AMIRA SHUKOR

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    As a coach, I will explained to team about the 2 ground rules and 6 components of Action Learning. Problem presenter is part of the team. It allows him/her to learn from the session and questioning is one of the way to make things cleared towards problem solving. I will do some intervention especially if I noticed that there is no agreements to the problem. As agreements achieved, asking question is allowable as part of learning process.

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    Lim Patrick

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    Believe a problem presenter (PP) asking questions during the course of various segments have different objectives.

    During the problem presentation stage, the intent is likely to focus the team on the direction of her stated challenges. Either, as an affirmation towards the team members’ understanding of her problem or perhaps to garner members empathy towards her perspective of the problem.

    In such an instance, my preference is to ask the team to ‘park’ the question for team discussion in the subsequent segments of Problem Agreement or group definition of the problem.

    During these latter stages, especially during problem definition, would encourage such engagement and participation by the PP. In my recent practice, the assumed definition of “Love and Care” has different connotations and thus desired behaviours between a mother and daughter.

    Important to establish common understanding and meanings of such terms to start on the right path of team coaching solution-seeking.

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    Liang CHen

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    I would say: especially good, our rule is that anyone can ask questions to anyone. I see that PP has asked questions, which means we are progressing to a very good atmosphere for asking questions. May I ask PP who would you like to answer your questions?

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    Nipapun Poonsateansup

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    Actually, the problem presenter is part of the team members. So, based on two ground rules, the problem presenter can ask a question. If the team’s Q&A (including problem presenter’s questions) goes well and focuses on finding the real problem, it’s ok. However, If the team’s Q&A focuses on finding solutions or things that can’t be controlled, or unrelated issues, coach must intervene.

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    Tran Thuy

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    It is very normal for PP to ask questions to members in the Action learning coach session. Because one of the two principles in the Action learning coach session is: “Anyone can ask Anyone a question”
    I would intervene by: Repeat PP’s question then ask the group, “Does anyone have a statement for this question?”
    After getting questions from the members, I continued to intervene by asking “does anyone have a follow-up question?”

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    ZHAN FUHONG

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    One of the two main principles of action learning is that anyone can ask anyone else a question. I agree with the PP’s behavior of asking questions and remind him to specify the question:
    “You can ask a question, and who do you expect to answer your question?”

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    Shiran Lin

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    I will invite PP to record the issue and bring it up later in the question session, and reiterate that the session requires PP to articulate what the problem is that he or she is experiencing and expects people to help him or her solve.

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    Monika Gawanowska

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    I don’t react in any particular way. During the AL session, anyone can ask a question to anyone.

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    li laura

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    PP is qualified to ask questions, especially if his questions are likely to be equally confusing to other members of the panel, taking up his questions and asking the other members of the panel if they understand

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    Minh Khuong

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    This follows 2 ground rules that coach briefs from the beginning of session – “Anyone can ask question to anyone else”. So it is good when Problem presenter asks question too. If after Problem presenter ask question, team members get surprised and don’t know how to react, as a coach – I will remind them about the ground rules, then ask them “Who would like to answer Problem presenter?”

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    An Nguyễn

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    – I feel this is great, the person presenting the problem is encouraged to participate in asking questions according to rule 1: “Anyone has the right to ask anyone questions.”

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    Phuong Le Thi Thu

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    Based on ground rules of action learning “Anyone can ask anyone questions” as coach shared at the beginning of the session so PP can ask questions and get valuable statements from team.

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    Joanna Płaskonka

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    According to the first rule of Action Learning, anyone can ask questions, including the problem presenter. So in that scenario, I would still be acting an Action Learning Coach so I would be observing the group and looking for opportunities to help the group learn.
    At the end of the session, I could also ask “what did we learn as a group about asking questions?”

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    Charlotte Lofton

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    The problem presenter is able to ask questions. As the Action Learning Coach I would strive to balance so that it’s doesn’t become a situation of answering questions with questions. I would definitely inquire at the end to determine the learning that occurred for each participant.

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    Leo Vo Thai Lam

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    It’s ok if PP ask questions to the team. However, if he/she asks many questions and there is no time for other members, I can intervene by using SID model.
    – What’s happening?
    – What will happen to the team if we continue?
    – what can we do to improve?

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    Mai Nguyen

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    I don’t see anything unusual in this case. Rule 1 of Action Learning is that anyone can ask a question to anyone. If this question from PP is still contributing to an effective session, I won’t make any intervention.

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    Yin Mun Yue

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    According to the ground rules, ‘Anyone can ask anyone questions’. So, it is not wrong for the PP to ask questions as the PP is also part of the team. I will intervene if the PP or any other team member continuously ask questions without giving others a chance to contribute their questions.

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    Savin Oeun

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    I will ask the team “hi team, if any one have an comment as PP is now suggest to ask a question?. I talk it easier, only question to team to decide themselves.

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    Zhang xinlei

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    I think it is normal if this situation happened for one or two times. According to the ground rules, it is permitted for anyone to ask anyone. So, I would make intervention. But if during the course of session, the PP is almost the only person to ask questions, in order to help the team members to improve the participation and ask more questions, I would intervene by asking, “So far, what do you think of the questions asked by the team as a whole? Based on a scale of 1-10 points, 1 stands for very poor, 10 stands for excellent, what is your point?”

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    Jerrel Denijn

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    Well, the way the situation is presented, allows multiple answers. If the question is a reaction on a open- ended question on the probllem, that is great. As long as it is a question to understand better what is meant with the open-ended question.

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    Huong Nguyễn Thi Mai

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    If PP asks question when presenting problem, I will help him/her to make clear by asking: PP, do you ask a question or present a problem? How can you help other member understand what issue do you have?
    If PP asks questions during the process of AL session, it is accepted by the 1st rule of AL that any one can ask any one. As an AL coach, I may intervene by asking: PP, who do you give this question for?

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    Wongwarut Traiwut

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    Since PP is a member in a working team. PP has right to ask questions according to ground rules. If PP didn’t specific any person to answer, I will ask PP “Who would you like to get the answer from?”

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    Ma Dulce Edillor

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    “Anyone can ask a question of anyone at any time” thus, the problem presenter may add value to the discussion by asking great question/s that can trigger further thought and reflection from the team members. It may help the team to be more creative and stay focused. As the Coach, I will encourage active participation from every member.

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    Michael John Enciso

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    First of all, no ground rule of Action Learning is violated if the problem presenter asks a question. The first ground rule states that anyone can ask anyone questions. I, however, will intervene depending on the problem presenter’s question, particularly if he/she is already asking about action steps when no agreement on the problem has yet been made. The intervention can go this way: Team, did you notice that an action steps are already being asked? Has the team agreed on what the problem is? Clearly, if there is none, they will answer no. The follow up question then would be: what would be the impact if we answer the question on action step when there is no agreement yet on the problem? I’m anticipating really important learnings here on the value of being 100% clear on what the problem is before proceeding. I will end the intervention by asking them what would be the pleasure of the team moving forward.

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    Mike Mustafa

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    I would not only allow but to some degree encourage question by the problem presenter. I believe its an important step to ask questions, bc the PP is also a member of the team, but also, this process will help make the problem statement clearer for team members.

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    b t hang tuah baharudin

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    PP is part of the team. After presenting the problem to the team, PP should be actively involved in asking questions to other team members so that each and everyone of the team can reflect on the questions and answers from other team members. So I would definitely allow and encourage the PP to ask great questions to other team members.

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    Lihan Wang

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    If the team is going well, I won’t intervene and just record the question.
    If the team were interrupted or gone off because of the PP’s question,I will intervene and ask everyone, “Did you notice that PP asked a question just now?” After everyone responds, I will continue to ask, “What is the impact on the process of our team. ” And if the team haven’t observed the impact I will share with them what I see and remind everyone of the team’s goal for this part. And at last I will ask “How do we keep the process going efficiently?” .
    Such an intervention can help team focus on the team’s goal and be aware of the impact of “unexpected” situations and also what we can do to refocus the goals and process.

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    Justyna Majecka-Żelazny

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    The problem presenter is an equal member of the team. After presenting the problem, and after any questions from team members, he has the right to ask questions of any team member. Counter-intuitively, the problem presenter’s questions can make a significant difference in achieving the goal of the session. They can stimulate the creativity of other team members, be the result of a new perspective on the problem by the problem presenter himself through the work of the team. In such a situation, the coach should only pay attention, as in any case, to how the activity of individual team members is and whether it is not disturbed.

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