Scenario: Problem or Puzzle

As an action learning coach, how would you handle the following situation: You are presenting an Introduction to Action Learning. You ask for someone to volunteer a problem. The problem presented is “I need to upgrade the operating system on my computer.”

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

Comments (5)

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    Debbie Ng

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    I would ask the team to decide on whether the problem presenter’s statement is a problem, goal or solution. Once they have decided, I will ask for each member’s feedback. After getting each member’s feedback, I will ask break them into 3 groups – 1 group which decided that the statement is a problem, 1 group which decided that the statement is a goal and 1 group which decided that the statement is a solution – and get the members to discuss (10 mins) on how they came to their respective conclusion. Each group will then pick a volunteer to share the results of their discussion. Finally, as the AL coach, I will share with them the characteristics of what a ‘problem’, ‘goal’ and ‘solution’ looks like.

    Then, I will ask the group for consensus on whether the statement presented is a problem, goal or solution. After getting consensus, then I will get the problem presenter to present his problem again.

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    Kant Srithundorn

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    I will wait and see, to make sure, who want to be a volunteer has opportunity to share their questions.

    Then, when I got more than one volunteers and questions, I will make a recap (not over 2 or 3 minutes) what is a great problem that I had explained you before?

    When, I heard team member answer I will ask question “what is the good problem that leading us to make Action Learning objectives?” and let team agree to select the problem again.

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    Prudence James-Townsend

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    I assume that that a coaching session is not occurring as I saw the word ‘presentation’. I would therefore ask the group if the problem presented is really stated as a problem, solution or strategy? I would follow up by asking “does anyone recall the tenets that qualify a problem to be used for the Action Learning Approach?” which are : real, current, unsolved, important, urgent, complex and preferably ownership within the group. After that I would then ask the problem presenter “if he/she wished to try again at presenting a problem?”

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    Kant Srithundorn

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    After gathering all of the problems from the person who want to be a PP, then I will explain to them what are good problems for AL session,
    1) Complex with no obvious solution,2) important,3) urgent, and 4) real + current for problem presenter
    So, I explain “I need to upgrade the operating system on my computer” is a technical problem. We are not going to use this question.
    Then I will select the best problem to run the session.

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    Magdalena Kosiorowska

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    I would ask, who can help you? Upon receiving the answer, I would say “Great!” and remind you what type of problem can be solved with AL

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