Scenario: Problem or Puzzle

As an Action Learning Coach how would you handle the following situation:

The problem presented is outside the control or influence of the problem presenter and the team. For instance: A consultants presents about an organization he does not consult for – Organization A has a culture of fear.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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    Steve Morgan


    As a preventative to a scenario like this, I first would have prepared the problem presenter and worked with him/her on presenting a problem that he actually “owned”; that was a relevant urgent problem for him personally and he had personal knowledge of the problem. If this just came up without prior preparation, “Is this a problem that you and this team has some influence and control?” Then ask, “Can I suggest that you choose a different problem that you could work together as a team to actually solve and influence the outcome?” For example, what might be an issue in your own culture that you would like to tackle?”


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