Scenario: Process(2024)

Written by DrBea on . Posted in WIAL Talk

As an action learning coach, how would you handle the following situation: The team is having trouble coming to consensus. You’ve asked what would help them come to consensus – they say ask more questions and immediately start asking questions before you have closed out the learning.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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    chnlle

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    First, I would let them continue and observe how they would perform.

    If the team was still not arriving at a consensus, I will intervene using SID:
    – Team, I noticed that we still having trouble agreeing on the problem. A while ago, you decided that asking more questions would help and you immediately started asking them without waiting for me to finish my intervention.
    – What was the impact of this to the team’s performance for the past few minutes?
    – Why do you think this happened?
    – What does the second ground rule say?
    – How does the team want to proceed?

    If the team was able to arrive at a consensus, I will express my observation during the learnings and reflection:
    – Team, I have observed that during one intervention when the team decided to ask more questions when you were having trouble coming to a consensus, you immediately started asking questions without allowing me to finish my intervention.
    – How did this impact the team?
    – What could the team have done differently?
    – Ask more questions on building team learning.

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