Scenario: Random Ratings

As an action learning coach, how would you handle the following situation: Most of the members rate the team at a 5 or 6 for how they are doing as a team. One member rates a 2 another a 9 on a scale of 1 – 10.  

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (8)

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    Susan Schneider

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    Ask each of the members why they rated the way they did. (Ask all, not just the outliers.

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    Amar PATEL

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    What are we doing well? What could we do better? Do we have an agreement? Yes or No? Who has the next question?

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    Jill Johnson

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    “I would be curious to hear why you chose the numbers that you did. Would you be willing to share with the group why you chose your number?” I would follow up with, “What are we doing well? What could we do better?”

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    Sarah Jones

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    I would ask the person who rated the team a 2, ‘What could the team do to help improve your rating?’ I would make a note of this to be able to check in during the next intervention. Then I would proceed with ‘What are we doing well? What could we do even better?

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    Jonah Fabul

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    I will not be bothered by the random ratings and I will proceed with the intervention. Here’s the list of questions I will use:

    Team, what are we doing well?
    What could we do better to move to the higher rating?
    Do we have an agreement to the problem? Yes or No?
    Please write what do you think is the real problem. Kindly read what you wrote.
    Do we have an agreement to the problem? Yes or No?
    Team, let’s resume working on the problem.
    Who has the next question?

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    Wytze Tesselaar

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    This is in my opinion one of the best things to happen. The diversity in the group will make the solution in the end only stronger. I would first ask the members who rate the proces with a 5- 6 to explain their result. Next I would ask the ‘2’ to explain the group how we can improve the proces. I would finish with the ‘9’ to harvest the compliments so we can continue in a positive fibe. Before we move on to the next fase of the session, I would speak out that we are lucky to have such a diversity in our opinions and that we have to embrace it. This diversity will only make the solution stronger and will have more ownership of each teammember.

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    Tom Dalderup

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    I would be curious to ask the member who rates 2, what the team could do better. I would ask the member who gave the 9 wat kind of compliment would like to give the team. If the others look very surprised I would ask whether they would adjust there rating

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    Henk Jan Quarre

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    If this occurs then there is a lot of learning potential for the group. As an Action Learning coach I am interested in the reason of the grade of all team members. Then I ask the members: What are we doing well? What can we do better? How can we increase the quality of the Action Learning session? Do we agree on the chosen improvement actions?

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