Scenario: Refusal to Participate

As an action learning coach, how would you handle the following situation: A member of the team does not want to participate.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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    Anisah Nurhani Abdul Shukor

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    Firstly, I will intervene by asking, “Team, what is happening? Is every member participating in the discussion?” If they identify that a member is not participating, I will then ask, “How does unequal participation affect the learning and progress of the group?”

    Following that, I will question, “What can we do to ensure everyone participates actively in the discussion?” After they respond, I will say, “Moving forward, who would like to ask the next question?”

    If the non-participating member continues to refuse to participate, I will prompt the member to reflect on their attitude by reminding the team on the Action Learning component of ‘Commitment to learning’ and asking, “If a team member does not involve themselves in the discussion, what does it say about their commitment to learning?”

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    Cynthia Wong

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    Team, how are we doing as one team on a scale of 1 to 10?
    What did we do well? What can we do better? (If no one mentions that anything about full participation being necessary then I will ask, “Are we getting full participation? If not, what is the impact? If someone does mention, apart from asking about impact, can also ask, “What can we do better to encourage full participation?”)

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