Scenario: Repeat Behavior

As an action learning coach, how would you handle the following situation: The team decides they should be asking each other more questions instead of just asking questions of the problem presenter. However they continue directing all of the questions to the problem presenter.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (4)

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    Chhayrotana Prak

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    Intervene the team by stated the 2 ground rules of action learning to the team.
    ” Before we continue our session we would like to check in: How is the team doing?
    Have we apply our 2 ground rules? what are they? How do we want to pursuit from here? Now who has the next question? “

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    Linh Truong

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    As an action learning coach, I would intervene by reminding the team of their previous decision then applying SID Intervention Model with a specific approach, as follows:
    – Hello team, let me remind you that our team previously decided that we should be asking each other more questions instead of just asking questions of the problem presenter. However, I noticed that all the questions were still directed to the problem presenter so far. What is happening?
    – What is the impact on the team if we keep directing all the questions to the problem presenter?
    – How do we prevent this from happening again?

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    Ada Chui Shan So

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    This may be a learning opportunity for the team, so I would intervene by asking:
    Team, I have observed that all you decided you should be asking each other more questions instead of just asking questions of the problem presenter. However, I observed that you are continue directing all of the questions to the problem presenter. Did anyone else observed this too?
    What is the impact of that on the team? (This impact is about the team didn’t apply the decision agreed before; but not only about the questions all directing to PP.)
    How do we want to handle it? (what if the same situation happen in our work place?)

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    Sneha Govind

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    I would start off by asking the group –

    1) How do we think we are doing as a group? On a scale of 1-10, where do we stand?
    2) Do we have a good understanding of the problem statement?
    3) Have we owned the problem as a team or are we still trying to help the problem presenter at an individual level?
    4) What can we do, based on what we signed up as learning opportunities at an individual level as well as collaborate better to solve this problem as a team?

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