Scenario: Shifting to Solution

As an action learning coach, how would you handle the following situation: The team has reach consensus on the problem and the goal but is having trouble transitioning to the solution phase.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (12)

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    katia soares natalicchio

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    I could intervene by saying: I realize that the group explored enough information to get to the initial question that caused the beginning of the session. How does the group imagine going deeper into this issue to support the presenter in awakening possible actions? How does the group see the exploration phase? I imagine that this question could leave the group in a different position.

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    Giovanni Friso

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    I could ask to the problem presenter:
    “I noticed that we have clarity on the problem, within the remaining time is there something you would like ask this team? Like – What can i do about it?”

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    Anna Sieczkowska - Bałazy

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    First question I would ask the group what can we do to establish action plan?
    If still is no answer I would suggest What do you think about writing down our facts about current situation on the flipchart? What is the current situation and how should it look like in the future? In my case when I was a presenter of a problem it really helped me.

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    Ronaldo Paulo Villamarzo

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    I will do the reminder intervention. I will inform the team that in the next 10 minutes (or whatever time is left), I will ask the problem presenter to share what action they are going to take after the session. I will also remind them to remember to use their leadership competencies to arrive at a solution (with the latter part of the sentence gently reminding them that we are here to solve a problem after all.)

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    Monika Kantowicz-Gdanska

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    I would make a “traditional intervention” asking about how we are doing with solving the problem. Hopefully the team notices themselves that they are stuck in the process. It may happen that it seems that the problem and goal are well defined, but the participants lack the information needed to start planning problem solution. Depending on what the team says about how they are doing and how they can proceed, I would ask additional questions such as “What do we need to start creating problem solutions?”

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    Katrina Dickson

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    I would intervene, saying ” it seems we have reached consensus on the problem and goal. Does everyone agree?” I would look for nods, yes’s or other signs of agreement (and based on the stated scenario, I assume everyone will agree). I would say “What may be the impact of continuing the current pattern of questioning about the problem and the goal?” If they identify that this may mean they run out of time to identify solutions and actions, and that they now need to transition to the solution phase, I would ask “who has the next question?”. However, if it seems that the team needs further prompting to identify the need to transition to the solution phase, I would say ” In x number of minutes I am going to ask the problem presenter to list a set of actions from today’s session. What questions could team members ask that may help the team and the problem presenter now concentrate on developing solutions and actions?”

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    Ulla Willner

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    I would make a brief intervention and ask the PP if he/she is finding the current line of questioning helpful with regards to solving the problem. If sensing hesitation, I would ask her what she would be needing from the group at this point. To the extent relevant, I would remind her that she too can ask questions. I would then remind all that in xx minures I will be asking the PP to take down some notes of action, to politely make all mindful about this.

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    Anneke Broekroelofs

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    I would make a brief intervention and complement the group that they reached consensus on this difficult and urgent problem and goal and remind them that in XX minutes, I will be asking the PP what actions he/she is going to take as a result of this session. Than I would ask the PP what questions he/she would like to ask the team to help him/her determine those actions’.

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    Yanbo Hu

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    I would ask PP that let’s pause, why is it so hard to reach a solution? what do you think are the main difficulties? What more questions can we ask to reach a solution?

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    MARISTELA GORAYB

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    If the team reached a consensus on the problem, but is having difficulty to make the transition to the solution phase, I could do the following interventions:
    – How are the questions focused on solving the problem presented?
    – what stage of the session are we in?

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    Patrick Kok

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    I’ll pause the session here and ask, “Team, do we have an agreement on a solution to the problem? Yes, No or Quite Close” When the team responded with a unanimous Yes or Quite Close.

    I’ll then transition with the next question to the Problem Presenter, “What actions are you going to take as a result to this session?” Followed by, “Were you helped?” and then with “Why?”. That would how I would guide the team to transition to the solutioning phase and proceed to asking the team on the questions for the Reflection of Learning.

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    Sharon Roberts

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    I would intervene and say in another ten minutes (or some amount of time), I plan to ask the problem presenter what actions they are going to take as a result of the session. I would then ask the problem presenter what questions they want to ask the team to help the problem presenter determine those actions. If that didn’t work, I would say to the team that although a consensus was reach I am observing discussions on the problem and that the team does not seem to be moving to the solution phase. I would ask if anyone else observed that? If yes, I would ask how the team what do they think may be holding the group back from moving to solutions or ask them what ideas the team has to move the discussion toward solutions.

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