Scenario: Testing Team

As an action learning coach, how would you handle the following situation: You’ve agreed to do a demo for an organization and ask your contact to be the problem presenter. Your contact decides to test the team and the process by giving mis-information. In other words lying when they respond to questions. By the time this becomes apparent, many of the team members are upset and have made the decision that the process is stupid.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

Comments (2)

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    Magdalena Lemanek

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    I would try to prevent this type of situation by clearly explaining the rules before the demo: also that the problem should be real anf WHY it should be real (and important and urgent). Saying so before would give me a chance to invoke the rules once the lying becomes apparent. But if it happens even if I tried to explain the rules before the demo; I would discuss the consequences of not taking the real problem (asking questions to the team) and, talk shortly about it without stygmatising the “liar” and ask for a real problem to train.

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    DOAN DUONG TRAN MINH

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    To prevent this situation, I will take the following actions:
    – Before the demo, I’ve clearly explained to the contact about essential rules that ensure Action learning running well and bring best benefits to the team including how the probem should be.
    – During the demo, when I found that the problem, I will ask the team:
    o Hello team, how does a real, urgent, unsolved problem bring learning to all team members?
    o What should we do next to make our time valuable?

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