Scenario: Missing Action

As an action learning coach, how would you handle the following situation: A participant shows up for a session and has not completed the promised action.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (10)

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    Melissa Cummings

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    I wouldn’t handle the situation. I would turn it back to the rest of the group. “Team, I’ve observed that (A) didn’t complete the action that was assigned. How does the group wish to proceed?” If they ask what I want to do, I would briefly remind them of Engagement Rule #2, and ask targeted questions. “How does (A) not completing the action affect the group?” “Will this inaction affect the group’s ability to find a solution to this problem?” I would guide and support the group in their choice, whether it’s to postpone the session and allow (A) time to complete the action or continue without (A).

    If this was a pre-training homework assignment, and the group hadn’t yet started the action learning problem, I would quickly explain the rules, particularly rule #2, and put the responsibility for establishing a norm around this behavior on the group.

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    Kamila Sobel

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    As an action learning coach, I would ask him to remind the team and describe: What action have you promised to complete?
    How do you feel with it?
    I would ask the team “How important is this task to move our common work forward on this session on the scale 1 – 10 ? “

    What we will do next?
    I take into account possibility that if the team decide that we cannot move forward we will not continue this session that day but change it.

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    Angela May

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    I would remind the participants and group of the rules, and then turn the question to the group. “How would the group like to handle the situation regarding participant 1, which is due to the lack of the completed assignment?” “How would they like to proceed, regarding the lack of information provided?” If the group turns to me as the coach, and asks how I would handle this. I would then ask them the following questions: 1. Has the lack of information due to the missed assignment affect the production of the group? 2. Would the group like to continue with the session or delay it to another time? 3. Would the group like to incorporate some ground rules or norms regarding situations like this?
    Then depending on what the group decides I would support it.

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    Jiang Jie

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    I will wait first, with curiosity and trust to see how the team will deal with this situation.
    If there is a shift in problem resolution, team development, or a member personal leadership, I will get involved: “What happened to our team in the last few minutes?”, “Why is this happening?”, “What does this mean?”, “What is the status we expect?”, “Does everyone think that improving this is important now?”, and “What do we do next?”
    If the team is not seriously offset, I can also review it later in the period of feedback.

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    Alberto Zevi

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    I would ask the participant: what did you learn from this inaction? Then I would ask the team: what impact does it have on the team? As a team how do we want to handle this inactions?

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    Ronald Sifford

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    Present the situation to the Team – “I have noticed that a group member did not complete an assignment. I would ask if completion if that assignment was detrimental to our Team moving forward with the session?” YES/NO…
    How do we want to address this for future sessions? What norms do we as a Team want to put in place for the future?
    How does the Team want to proceed given the incomplete assignment?
    If asked, ‘what would I do as the coach”, I would remind the Team of our two ground rules, specifically rule #2. I would be supportive of whatever decision the Team made and proceed accordingly.

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    Cassie Gibbons

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    I would acknowledge that an action item has not been completed. I would ask the following questions:
    How do missed action items impact the team’s ability to problem solve?
    How would the team like to handle missed action items today and in the future?
    What norms might the team establish regarding accountability?

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    Karan Kathuria

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    I would ask the group impact of not completing the action that participants had promised. This will be followed by another question, i.e. what would the group want to do about it?

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    xu li

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    At first, I would ask the participant what happened and the causes to the result. The next actions would base upon the exact reasons of this event. Or I would ask the team about the effects of uncompleted, and how to avoid this happen again.

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  • Avatar

    Marcin Kamieński

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    It is the great situation to ask a team:
    1. What have we done very well from our last session?
    2. What can we do better in the future?
    3. What will we have to do to finish our opened tasks?

    We will get a list of our wins (it’s a important for motivation) and the recipe to improve our effective. We can sacrifice the present session to upgrade our action plan and ask about a new facts about the problem.

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