Scenario: Missing Action

As an action learning coach, how would you handle the following situation: A participant shows up for a session and has not completed the promised action.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (4)

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    Melissa Cummings

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    I wouldn’t handle the situation. I would turn it back to the rest of the group. “Team, I’ve observed that (A) didn’t complete the action that was assigned. How does the group wish to proceed?” If they ask what I want to do, I would briefly remind them of Engagement Rule #2, and ask targeted questions. “How does (A) not completing the action affect the group?” “Will this inaction affect the group’s ability to find a solution to this problem?” I would guide and support the group in their choice, whether it’s to postpone the session and allow (A) time to complete the action or continue without (A).

    If this was a pre-training homework assignment, and the group hadn’t yet started the action learning problem, I would quickly explain the rules, particularly rule #2, and put the responsibility for establishing a norm around this behavior on the group.

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    Kamila Sobel

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    As an action learning coach, I would ask him to remind the team and describe: What action have you promised to complete?
    How do you feel with it?
    I would ask the team “How important is this task to move our common work forward on this session on the scale 1 – 10 ? “

    What we will do next?
    I take into account possibility that if the team decide that we cannot move forward we will not continue this session that day but change it.

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    Angela May

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    I would remind the participants and group of the rules, and then turn the question to the group. “How would the group like to handle the situation regarding participant 1, which is due to the lack of the completed assignment?” “How would they like to proceed, regarding the lack of information provided?” If the group turns to me as the coach, and asks how I would handle this. I would then ask them the following questions: 1. Has the lack of information due to the missed assignment affect the production of the group? 2. Would the group like to continue with the session or delay it to another time? 3. Would the group like to incorporate some ground rules or norms regarding situations like this?
    Then depending on what the group decides I would support it.

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    Jiang Jie

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    I will wait first, with curiosity and trust to see how the team will deal with this situation.
    If there is a shift in problem resolution, team development, or a member personal leadership, I will get involved: “What happened to our team in the last few minutes?”, “Why is this happening?”, “What does this mean?”, “What is the status we expect?”, “Does everyone think that improving this is important now?”, and “What do we do next?”
    If the team is not seriously offset, I can also review it later in the period of feedback.

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