Scenario: Multiple Problems

As an action learning coach, how would you handle the following situation: The problem presented has a multitude of aspects to it.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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    Marcel Geraeds

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    In this scenario I would ask the presenter to give a brief introduction of the environment of the problem, pointing out that the problem probably has multiple elements. Maybe the group can solve them all, but during questioning the most urgent problem will get the most attention. During an intervention we can decide to focus on that one problem from now, knowing that the other problems will need an extra session with this team.

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    Lance Feliciano

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    In my understanding of the situation, the scenario will entail many interventions in getting to a consensus of the problem. During the second and possibly succeeding interventions, I will ask about the present situation and check with them what is happening. I will then relate it to the first and even previous intervention(s) and check with the group as to what is going on – “Where are we getting stuck? / Why are we getting stuck?” When the aspects of the problem arise, I will ask the PP, who has ownership and authority over the problem, which would require priority.

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    Andrew Rahaman

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    In complex organizational challenges that cross enterprise boundaries, it would not be uncommon for one problem to have several sub-problems or challenges. During the session when questions were being asked and statements made, it would become apparent. At the intervention, I would ask each person to to write out the answer to “What problem is being solved today?” Then, I would ask the problem presenter ” if the responses were part of the same bigger problem” If so, how would he/she like to proceed going froward today. As the group was finishing the action learning meeting and work being identified for action, the sub-problems could be identified as part of the action as determined by the group so that when the group met again, those issues could be raised as action learning problems

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