Scenario: Multiple Problems

Written by DrBea on . Posted in WIAL Talk

As an action learning coach, how would you handle the following situation: The team has come to the realization that the problem presented has many aspects to it and they only have a limited amount of time to work on it.

Tags: Action Learning, ActionLearning Coach, Team Coach, WIAL, WIAL Action Learning, WIAL Talk

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    Gary Liew

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    The coach need to refocus the team on the problem statement, prioritise the aspects of the problem, break down the problem into smaller parts, identify potential actions, prioritise the potential actions, and develop an action plan. By doing so, the team can effectively address the problem within the limited time available and develop skills in problem-solving, prioritisation, and action planning.

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    Agnieszka Olczak

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    As a coach, I would lead the conversation towards: what is the essence of the problem, can the problem be broken down into smaller problems? To what extent is it possible to prioritize specific problems or prioritize actions? I would ask if, and if so, what are the different ways to organize work on solving the problem (maybe there is a way to divide tasks, use other resources or include external support). I would ask what we could do differently, new, what we haven’t thought of yet, if we tried to act in a non-standard way, if we could remove the obstacles we now see.

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    Tala Ocampo

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    It depends on when this realization comes up, if within 8-12 minutes I will go by the script. If beyond that I might ask again “Do we have an agreement on the problem – yes or no? Please write down in your own words what you believe the real problem we can help with today.” This hopefully allows the team to pause and reflect on what they think the real problem is given that they would need to help the problem presenter TODAY.

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