Scenario: Puzzle

As an action learning coach, how would you handle the following situation: The presented problem is how do I update the operating system on my laptop.

Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk

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Comments (7)

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    Wanchana Kaewwirun

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    Explain to the presenter that. There are many tools to fix the problem. Action Learning Session will help the complex and compliated problem that can’t be easy to fix or handle. Can’t find the exactly solution. No manual to help. It’s not like the missing jigsaw which just need that piece to fill in.

    I wil point out to the presenter and ask him/her, what make him/her come up with this question?

    Wait for the response and notice his/her non-verbal and verbal languages. May ask to check feeling, thinking for exploration.

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    David RECORD

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    As the Coach, in the situation like this, I would remind the team that within Action Learning, the ideal problem is one where the possible solutions may not have been full explored and that there is no single right or wrong answer.

    Neither is is simply a puzzle, where a single correct answer has already been determined and written down or contained within a manual or policy.

    For that reason, because the problem they have proposed is one of the above, I would recommend to the group that they do not use the Action Learning approach in this case.

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    Angela Simone Nicoleti Donadel

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    As a Action Learning Coach I will explain that this is a kind of “puzzle problem” because there are many, many possibilities and tools to solve this problem.

    Than I will invite him to explore in Action Learning session the problem root maybe “why” this kind of situation could be a problem for him? And with the group support could explore the deeply this situation.

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    Waranunt Chooprasertchok

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    I will ask the problem presenter and team members.
    How is this problem complicated in solving problems?
    Who can solve this problem for you? Must be a specialist to do it?
    How does this problem create learning for the team?
    Is this problem suitable for using action learning?

    They will know by themselves that This problem is not suitable for using action learning.

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    Trairatt Chaisamran

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    I would ask team members,
    “Does anybody remember what kind of problem is suitable for Action Learning?”
    “Please share us what is the suitable problem or challenge for Action Learning”
    “Is the presented problem really a problem for us or just a puzzle for some technical guy?”
    If no one can answer, I have to explain them the right problem type for Action Learning.

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    June Carter

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    I would explain to the problem presenter that this is a kind of “puzzle problem” because there are existing solutions and tools to solve this problem, and there is an either/or kind of answer. I would then remind the problem presenter and the team that a suitable problem for action learning is one where the problem is more complex and does not have an either/or solution. I would then invite the problem presenter to explore something like what makes updating the operating system on a laptop difficult or unclear, looking for more of the root cause of why this is a challenge. In most cases, I would mostly likely have had an advance conversation with the problem presenter before the session with the team to have explained the kind of problem Action Learning is most effective at solving and vetted their problem in advance.

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    Tharntip Jirakanjana

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    As a coach, I would ask that members of the team to find a way to update the operating system on your laptop is a complex problem or not?
    Or may be questioning if that will update the operating system on your laptop to do? The answer is probably not going to find someone who can ….

    I would ask for Problem Presenter to review what he proposed that a vacuum is Pํ what the problem is, he’s looking for an answer or not?

    If yes,I may be reviewed together with all members of the team that is right for Action Learning is the kind of problem
    If not, I will be given an opportunity to explore a Problem team and Presenter that this situation is a problem for him?

    Reply

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