Scenario:Time Check
As an action learning coach, how would you handle the following situation:
A member uses their phone to check the time.
Tags: Action Leaning, Action Learning Coach, WIAL, WIAL Action Learning, WIAL Talk
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Rachel Wang
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I will thank the member on his/her attention on timing and remind the team that I am doing time management and they could focus on discussion. I will ask the person using phone what the reason and what I can do differently to support the team better.
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Misbah Maqsood
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I will invite the group member to focus on the session and also politely mention that as a coach, time management is my responsibility and I will be taking care of it.
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Mackenzie Farrell
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It’s important to acknowledge the electronic use, and bring the group together to discuss norms. As the coach I would remind the group that stated in the ground rules, I will manage the time, then ask the questions, “I’ve observed someone checking their phone for the time, did anyone else notice that? What is the impact of that on the team? What should or norm be for phone use?”, as the higher the norm, the higher they perform.
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Ana Carolina Ferreira
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I would ask the group: I’ve noticed that “Z” is checking the time on the phone. Have anyone noticed it too? What impact does it have in the group work? Depending on the answers , I would also ask : “Z”, do you need to combine or say anything to the group? (Maybe there’s something catching his attention, and talk about it can help him focus on the group) Does the group want to combine any rule about it ?
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Michelle Gagui
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I will intervene and mention that I notice some of the member are very anxious on the time or checking their phones. I will the ask team if this is acceptable by the team and continue the session.
I will also ask them what would be the impact of the whole team if we will allow it and what’s need to improve.
If the participant, insists, I will ask the whole team and rate the team’s performance (asking how are we doing so far?)
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Pratya Opaspakornkit
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I’d to intervene to team and ask “Team, do we think how well PP get help from us ?” or if this still happen in second time then I’d do 2nd intervention with specific question to one that “Hi Mister/Miss how do you think by looking at phone’s time able to help PP think ?” this can leading me to tell him/her that you are dedicated as valuable person to help PP solve his/her problem, so if you are not contributed then it might impact on PP and especially your time in this session as well, what would you think ?”
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Elmo Alforque
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As an AL coach, I will intervene and say, “I’ve observed that people are checking their phone for the time, did anyone else notice that? What is the impact of that on the team? I will also solicit what action should the team take so we can focus on helping the team learn.
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Christian Manlapaz
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Pause the meeting. Ask what made them check their phones? Ask the members the group agreement on gadgets and electronics. The situation will be an intervention. I will ask, how this event manifest in their work environment? How is it affecting their and their teams effectiveness or efficiency? What can be possible ways to prevent or minimize similar incidents?
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Christian Manlapaz
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On the next meeting, I would remind members of the agreement on devices and technology.
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Li-Chieh Lin
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If it is only the first time that the action of checking the watch (checking the time with the phone) occurs, I will not intervene. If it happens multiple times, I will step in and ask: “How to evaluate the performance of the team from 1-10 points? What do we do well? What can we do better?”. In this way, members may provide the reasons behind checking the watch frequently and the suggestion to adjust it. If the situation has not improved, I will step in again and ask “I noticed that some members are not engaged” or “I noticed that some partners have been watching the time”, “What is the impact of this situation on our meetings?” or “What will happen if it continues?”.
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