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As an action learning coach, how would you handle the following situation: The members were enthusiastic to help the problem presenter. They asked many good questions. However, the problem presenter responded it’s confidential information and would not answer some of the questions. Members felt they were not able to help the problem presenter if their questions were not answered. Consequently, they could not see the value of action learning in this instance. But the problem presenter felt the session was useful to him in addressing his problem.

Leading the learning function within a large and fast growing company as Google, WIAL Action Learning is attractive both in its structure and its results. Through the virtual session we experienced, we were able to bring Action Learning to our teams and integrate the methodology into our problem solving and decision making groups.

“WIAL Action Learning is attractive both in its structure and its results.”

Dr. Veronica Haight
Google People Operations
Google

As an action learning coach, how would you handle the following situation: Someone asks a question that changes the depth and understanding of the true nature of the problem.
As an action learning coach, how would you handle the following situation: Someone asks a question that changes the depth and understanding of the true nature of the problem.

Scenario: Guess

As an Action Learning Coach how would you handle the following situation:

The problem presenter decides this is a game where the team members have to guess what they are thinking the real problem is. Consequently, they keep their answer as short as possible, not giving any more information than s absolutely required to answer the question.

As an action learning coach, how would you handle the following situation: A participant explains what they believe the problem is rather than just reading what they have written.
As an action learning coach, how would you handle the following situation: The problem presenter consistently waits until lasts to read their version of the problem.
As an action learning coach, how would you handle the following situation: A team member finally asks the question that you knew would bring the whole situation to light. The rest of the team responds but is confident that’s not where the real problem lies.
As an action learning coach, how would you handle the following situation: A team member attempts to do a process check for you, but handles it abruptly. For instance – instead of checking without judgement, they turn to another team member and say – “I’ve observed significant tension from you, what’s the impact of that on the team?” The other team member gets angry and says – “I wasn’t tense! Now I am!”
As an action learning coach, how would you handle the following situation: The team has reach consensus on the problem and the goal but is having trouble transitioning to the solution phase.
As an action learning coach, how would you handle the following situation: At the start of the session a participant gets up and closes a door.

Song Zhang

For ThoughtWorks, talent is the source of the enterprise’s growth and competitive advantage. ThoughtWorks’ AURORA-Leader Development Program used Action Learning as a core method to build a talented team with excellent capabilities, broader vision and connection with the culture and mission.

During the 6 month program, trainees follow a cycle around real scenarios, learning, practice and retrospect. Each of them receives the support from a mentor, an external WIAL Action Learning coach, and the BU head.

Action learning allows trainees to think about and explore the macro issues facing senior leaders at the company’s strategic and organizational level, and at the same time work on their individual leadership development. Action learning helps us to solve real organizational problems and evaluate the corresponding results. After 2 successful years, the third AURORA starts this year !

“The more complex the problems are, the more significant improvement in trainee’s leadership capability can be observed.”

Song Zhang
Managing Director
ThoughtWorks China

As an action learning coach, how would you handle the following situation: The team is working on a porch with windows around three sides. As the session starts two participants stand up at the same time. One walks to one side of the room and closes a window, the other walks to the other and opens a window.